Q: Can I cancel my order?
A: Once you place your order, you have within 1 business day to cancel your order and receive a full refund. You may cancel your order by replying to the order confirmation email requesting cancellation of your order.
Please note processing times prior to ordering.
https://wafa.hk/pages/processing-times-shipping-times
If the event you need any items prior to these processing times, please request rush shipping.
There are NO returns on colored flowers and finished arrangements. Colored flowers also include natural white, if chosen as a color.
Returns are ARE accepted on raw, uncolored, loose flowers. Buyer is responsible for purchasing return shipping.
Returns on raw, uncolored, stemmed flowers are accepted. They are subject to an 18% restocking fee. Buyer is responsible for purchasing return shipping.
Gift cards are non refundable.
Q: I received the wrong product. What should I do?
A: Please contact us at alan@wafa.ltd within 2 calendar days of delivery, and we will be happy to replace your bouquet.
Q: What if I received a damaged product?
A: Quality is our highest priority. We are happy to replace your flowers/bouquet. We offer a 2-day replacement policy. To get started on the replacement process, please email us at alan@wafa.ltd within 2 calendar days of delivery, and include photos of the damaged product and box. We'd love to hear your feedback too.
Return shipments must be made within 4 days from receipt of your items.
In the rare event your item is damaged, it can be exchanged for the same product.
